Human agents online · standing by

AI-to-human handoff support,
handled by real agents.

When your bot, inbox, or lean team hits a wall, a trained Quicklyster agent steps in — for escalations, complaints, refunds, and cancellation risks. No full-time hires. No lock-in. Cancel anytime after your pilot.

Get My Free Handoff Plan → See How It Works
  • ✓ Live in 3–7 days
  • ✓ Your rules & brand voice
  • ✓ Every outcome documented
Works alongside
  • Intercom
  • Zendesk
  • Gorgias
  • HelpScout
  • Freshdesk
  • Shopify
  • HubSpot
  • Slack
The Problem

AI handles the easy questions.
The hard moments still need a human.

Your chatbot can answer FAQs, track orders, and route simple questions. But when customers are frustrated, asking for a real person, requesting a refund, threatening to cancel, or explaining something messy — automation alone can make the situation worse.

"Can I speak to a human?" "Your bot is not helping." "I want a refund." "I was charged twice." "This is unacceptable." "I want to cancel." "Where is my order?" "Nobody has responded to me."
0of customers say a fast, human response is the most important part of good service
0can cost dozens of future customers when an angry message goes unanswered
0more likely customers churn after a single poor support experience

Every unanswered “I want a refund” or “I want to cancel” is a revenue decision being made without you in the room.

The Service

We become the human support layer
behind your AI, inbox, or small team.

AI Handoff Support

When your bot can't answer or the customer asks for a human, a trained agent steps in seamlessly.

Escalation Handling

We de-escalate frustrated customers, urgent complaints, and sensitive issues before they spiral.

Refund & Complaint Support

We follow your rules, protect your brand voice, and document every outcome end to end.

Cancellation Save Support

We respond fast when customers show churn or cancellation signals — and win the moment back.

After-Hours Inbox Support

We cover nights, weekends, and time-zone gaps so a customer is never left waiting.

New

Tier 2 Tech Support

Certified technicians take on harder technical issues — setup, integrations, troubleshooting, and account problems your front line can't close.

Weekly Escalation Insights

See what customers get stuck on, what your AI missed, and exactly what to fix next week.

How It Works

Simple handoff. Clear rules. Real humans.

  1. 01

    Connect

    You give Quicklyster access to the relevant support channel — inbox, CRM, helpdesk, Slack, or shared queue.

  2. 02

    Define Rules

    We build an escalation playbook with approved responses, refund rules, tone guidelines, and handoff triggers.

  3. 03

    Handle

    When customers need human help, our agents respond using your approved process.

  4. 04

    Report

    You get weekly notes on handled issues, customer risk, recurring problems, and recommended fixes.

Handoff Triggers

When should a human step in?

We hand off the moment a conversation crosses into territory where judgment, empathy, or accountability matters.

  • Customer asks for a human
  • AI confidence is low
  • Negative sentiment is detected
  • Customer mentions a refund
  • Customer mentions cancellation
  • Customer mentions a complaint
  • Customer mentions a chargeback
  • Customer mentions legal action
  • Customer is VIP or high-value
  • Order or account issue needs judgment
  • Customer repeats the same problem
Who It's For

Built for teams that run lean
but can't afford to drop the ball.

AI-Powered SaaS

Edge cases still reach the founder or dev. We provide human backup without a full CX team.

Ecommerce Brands

We step in before shipping, refund, and damage complaints turn into bad reviews and chargebacks.

Agencies & Consultants

Add support capacity for your clients without building a support department.

Local Service Businesses

Clinics, home services, real estate, and pros get affordable support only when needed.

Logistics & Delivery

We handle delays, no-shows, updates, and time-sensitive issues with a human touch.

Pricing

Pay for access. Use human support only when it matters.

A standby fee keeps your team ready, included interactions cover normal volume, and overage scales with demand. No payroll, no benefits, no idle headcount.

Starter

$750/mo

For small teams testing human handoff support.

  • 50 handled interactions / month
  • Email & chat handoffs
  • Basic escalation playbook
  • Weekly summary report
  • Shared support pool
  • Additional interactions: $12 each
Get Started with Starter
Most Popular

Growth

$1,500/mo

For teams with regular escalations and support gaps.

  • 150 handled interactions / month
  • Choose any channel — email, chat, or voice
  • AI handoff support
  • Refund & complaint workflows
  • Weekly insights report
  • Priority queue
  • Additional interactions: $10 each
Get Started with Growth

Priority

$3,500/mo

For businesses that need always-on, no-limits coverage.

  • Unlimited handled interactions / month
  • Any time zone — around-the-clock coverage
  • All channels: email, chat & voice
  • Tier 2 tech support with certified techs
  • Priority escalation & dedicated QA review
  • Monthly strategy call & advanced reporting
  • No overage fees — fair-use applies
Talk to Sales

Custom

Let's talk

Dedicated coverage, custom SLA, multi-region, or high-volume handoffs.

  • Dedicated agents & certified techs
  • All channels incl. voice, built to spec
  • Custom SLA & coverage hours
  • Multi-region support
Build a Custom Plan
Fair & Transparent

What counts as a handled interaction?

A handled interaction is one customer issue handled by a Quicklyster agent within one conversation thread. If the same customer opens a new issue later, that counts as a separate interaction.

  • One refund request
  • One complaint
  • One AI handoff
  • One order issue
  • One cancellation save attempt
  • One account or billing issue
  • One customer-requested human support case
Do the math

A standby desk vs. a full-time hire

Slide your expected monthly handled interactions to see how Quicklyster compares to hiring a single in-house support rep. Need no limits? The Priority plan covers unlimited interactions, all channels, and any time zone for one flat fee.

One full-time support rep

~$4,000/mo loaded cost
  • Salary + benefits + tools
  • Hiring, training & ramp time
  • Sick days, turnover, coverage gaps
  • You manage them
Quicklyster Growth

Human Handoff Desk

$1,500/mo all-in
  • Trained team, ready day one
  • No payroll, benefits, or HR
  • Scales up and down with you
  • We manage the work

Estimated monthly difference: $2,500 · vs. the Growth plan · illustrative, not a guarantee

The Pilot Promise

Try it for 30 days. No lock-in.

Start with a 30-day pilot. We map your handoff rules, handle your hard moments, and show you exactly what we caught. If it's not a fit, you simply don't continue — no annual contract, no cancellation maze. The risk of staying silent is bigger than the risk of trying us.

✓ Month-to-month after pilot ✓ Your brand voice & rules, always ✓ Full transparency on every interaction
Claim My Free Handoff Plan →
Proof & Credibility

Built by an operations team,
not a call-centre middleman.

Built by Quicklyster — a customer support and operations team with experience across ecommerce, logistics, tech-enabled services, live chat, email support, dispatch, customer success, CRM workflows, and support operations.

0Typical time to launch a pilot
Your rulesEvery response follows your playbook
0Of outcomes documented
  • Live chat & email support
  • Escalation & complaint handling
  • Refund & billing review
  • Dispatch & logistics updates
  • Customer success workflows
  • CRM & helpdesk operations
Free Handoff Plan + 30-Day Trial

Get your free handoff plan

Tell us where support is breaking down and we'll map a custom handoff plan for your business — free. Like it? Start a 30-day trial with your real customers. We handle the hard moments and recommend the right plan after 30 days. No lock-in.

  • Free handoff plan built for your business
  • Setup call & support channel review
  • Custom escalation playbook
  • 50 included handled interactions in your trial
  • Weekly report & plan recommendation
$750/month
+ one-time setup fee ($300–$500)
Prefer to talk first? Book a Handoff Strategy Call →

Get my free handoff plan

No obligation. We'll review your support needs and follow up with the next step.

FAQ

Frequently asked questions about
AI-to-human handoff support.

What is AI-to-human handoff support?

AI-to-human handoff support means a real support agent steps in when a chatbot, automation, or AI support tool cannot fully resolve a customer issue.

Is this a full-time support team?

No. Quicklyster Human Handoff Desk is designed for businesses that need human support at key moments, not necessarily full-time staffing. If you need always-on, no-limits coverage, the Priority plan includes unlimited interactions across all channels and time zones.

What counts as a handled interaction?

A handled interaction is one customer issue managed by a Quicklyster agent within one conversation thread.

Can you work inside our current helpdesk?

Yes. The service is designed to work with existing inboxes, CRMs, helpdesks, chat platforms, and escalation workflows.

Which channels do you support — including voice?

Email and chat are included on every plan. On Growth you can choose any single channel, including voice. On Priority, all channels — email, chat, and voice — are included together.

Do you offer technical support?

Yes. Tier 2 tech support with certified technicians handles harder technical issues — setup, integrations, troubleshooting, and account problems your front line can't close. It's included on Priority and available as an add-on on other plans.

Can you support after-hours and other time zones?

Yes. After-hours coverage is available on most plans, and the Priority plan includes around-the-clock coverage across any time zone.

Do we need an AI chatbot to use this?

No. The service can support AI handoffs, shared inboxes, customer service overflow, or escalation queues.

How fast can we start?

Most pilot clients should be able to start within 3 to 7 business days after intake, access, and playbook approval.

Never let a hard moment cost you a customer.

Get a trained support team — and certified techs — that step in exactly when human judgment matters. Start with a free handoff plan, no lock-in.

Get My Free Handoff Plan Book a Strategy Call
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